Refund Policy
Last updated: July 2026
We want you to feel safe purchasing from Avenzyx. This policy explains when refunds are issued, how the free revision works, and how to submit a request.
This is initial template text. Review it with a legal professional before launch.
1. Digital Products
All Avenzyx products are digital goods generated specifically for you based on your questionnaire answers. Because each package is created individually and delivered instantly, refunds work differently than for physical goods, as described below.
2. Failed Generation — Full Refund
If the system cannot complete your order — for example, generation fails permanently after automatic retries — you will be notified by email and receive a full refund to your original payment method. You never pay for a product you did not receive.
3. Free Revision First
Every purchase includes one free AI revision. If part of your package misses the mark — tone, wording, focus — request a revision from the project page: choose the section, describe the change, and only that section is regenerated. Most quality concerns are resolved this way, and we encourage using the revision before requesting a refund.
4. Quality Issues
If your delivered package has a substantive defect — for example, sections are missing, content ignores your questionnaire answers, or files are corrupted — contact support within 14 days of delivery. We will regenerate the affected parts or, where the issue cannot be fixed, issue a partial or full refund at our discretion.
5. Change of Mind
Because products are generated and delivered immediately after payment, we generally cannot offer refunds for change of mind after generation has started. If you paid but generation has not yet started, contact support immediately and we will cancel the order and refund you in full.
6. Duplicate or Erroneous Charges
Duplicate payments, charges caused by technical errors, or orders affected by an incorrect displayed price are refunded in full once verified.
7. How to Request a Refund
Open a support ticket from the Support Center or your dashboard, or email support@avenzyx.com, and include your order number and a short description of the issue. We respond to refund requests within 3 business days.
8. Processing Time
Approved refunds are returned via PayPal to your original payment method. PayPal typically processes refunds within 5–10 business days, depending on your bank or card issuer.
9. Abuse
We reserve the right to decline refund requests that show a pattern of abuse — for example, repeatedly purchasing, downloading and requesting refunds for delivered products.
10. Statutory Rights
Nothing in this policy limits rights you have under applicable consumer protection law, including the Israeli Consumer Protection Law where it applies to digital goods.